HOW WE DO IT
Process Improvement Methodology
We use our Process Improvement Methodology to provide longterm, fully documented Solutions to the most common and complex problems experienced by organizations like yours.
Our Process Improvement Methodology looks like this…
Identify
Identify the root problem by reviewing your current processes.
Using customer feedback, front-line employee input, and accurate data, we work with you to find the real cause of the issues that are limiting your ROI.
How are you doing it now?
Plan
Plan for Solutions by developing your Best Practices.
Working quickly with all the stakeholders, we:
facilitate the development of possible scenarios to solve the problem
review the scenarios for the one best fit, considering all circumstances and what the data reveals
determine a step-by-step Plan to correct the problem
determine how progress will be measured (Key Performance Indicators)
How should it be done?
Do
Do a trial run by testing your Best Practices.
Determine best small-scale pilot program area, including:
a documented process
identification of the best leader for the project
appropriate support on hand
KPIs in place and data collection process implemented in a timely and accurate manner
Does it work? Was the Plan successful?
Check
Check the trial run results and make adjustments by establishing metrics.
With all stakeholders once again at the table; using customer feedback, front-line employee input and accurate data from the pilot program, determine enhancements to improve performance of the solution.
How do you know if it’s working?
Act
Act by implementing the new plan and making the fully documented new Best Practices (and their test results) available to everyone.
Plan for enhanced pilot program rollout on a larger scale, including:
documentation of the process
KPI development, including lead and lag measures, for ongoing monitoring of the program
change management strategy to ensure adoption
training to assure necessary expertise is in place
30-60-90 day team check-ins; monthly reviews thereafter
How do you get everyone on board?
Repeat
Repeat the on-going Business Process Redesign by continuously reviewing and monitoring the metrics.
As customers, competitors and circumstances change, so should your processes. We will help you set up a simple Identify-Plan-Do-Check-Act model that will keep this project on target and delivering the results you deserve. Never stop improving!
How do you keep it going?
Free Consultation
Has the growth of your organization stalled, or is it moving too fast?
Contact us today for a Free Consultation to discuss how your organization can prepare for effective and profitable growth!
Best Practices
Development
We help you develop Best Practices by reviewing your current or “As Is” business plan or active processes to identify areas in need of a Solutions tailored to your organization.
Documentation
Don’t have a current Business Plan or any of your processes in writing? No problem! We will help you create informative documentation that will keep your entire team on track.
Metrics
Best Practices must be measurable and testable. We create benchmarks or reference points that can easily and continuously indicate whether or not you are moving toward success.